Shipping

SHIPPING POLICY

We aim to process and dispatch your order as quickly and efficiently as possible. Please review the information below for details on how we handle shipping and delivery.

🌍 Worldwide Shipping

We offer secure, tracked shipping options to most countries. All orders are dispatched within 1–3 working days, and you'll receive a shipping confirmation email with tracking details once your order has shipped.

🇬🇧 United Kingdom

  • Standard Tracked (Free): 2–3 working days

  • Next Day Delivery (Royal Mail): Order before 2PM (weekdays only)

🇪🇺 Europe

  • Tracked & Signed: 5–7 working day

  • Express Tracked: 3–4 working days 

🇺🇸 USA

  • Tracked & Signed: 6–9 working days

  • Express Tracked: 4–7 working days

🌍 Rest of World

  • Tracked Shipping: 7–14 working days 

  • Express Tracked: 7–9 working days

If your order hasn’t arrived within 14 days of receiving the shipping confirmation, please get in touch with us via our contact form.

Courier Services

We currently ship using Royal Mail, DPD, and UPS depending on loaction and shipping option selected.

📦 Packaging & Partial Deliveries

All items are carefully packaged to ensure they arrive in perfect condition. In some cases, your order may arrive in multiple shipments—this is normal and will not affect your delivery timeframe.

To reduce environmental impact, we may consolidate items into fewer packages when possible.

If an item arrives damaged or something appears to be missing, contact our customer service immediately via the contact form.

📬 Delivery Issues

Occasionally, parcels may be returned to us due to:

  • Incorrect or incomplete shipping address

  • Repeated failed delivery attempts

  • Refused delivery

  • Failure to collect from the local pickup point

If this happens, please  reach out via the contact form to arrange redelivery. Additional shipping fees may apply depending on the reason for return.

Tracking Issues

If you haven't received your shipping confirmation email, please check:
- spam or junk folder

- That you entered the correct email at checkout

If you still can't locate your confirmation email, contact us through the contact form.

If your tracking number isn’t working right away, don’t worry—it may take up to 24 hours to activate in the courier’s system. Messages such as "Shipment not recognized" or "No tracking information available" are common early on and usually resolve automatically.

For persistent tracking issues or if your package appears stuck, please contact us. We’ll liaise with the courier on your behalf and keep you informed.

Lost Packages

If your order hasn’t arrived within 14 days of receiving your shipping confirmation, contact us. We’ll investigate and make sure your item is either delivered or replaced.